Property Management Blog

Respectful Communication and Teamwork Leads to Success

By Mike Lautensack Thursday, June 8, 2017

There is an old saying that resonates in all aspects of life. "Respect is earned." A very wise former Manager of mine reminded his staff that we must respect our customers at all times. In business, the customer is not our only client. Our co-workers are our int...

Process to Collect Past Due Rent

By Mike Lautensack Thursday, June 8, 2017

I have developed a list of practices I use to facilitate the collection process. I have set up strict procedures that are followed each month. I am aware of the financial implications that can arise from the monthly rent not being paid or being paid on time to an...

How to Get a 4.0 or Higher Rating on Social Media Sites

By Mike Lautensack Thursday, June 8, 2017

Most businesses these days rely heavily on internet marketing. And part of internet marketing are comments left by your past and present customers. In today’s world it’s not who you know that is important, it’s what the people who know you are saying about you ...

7 Crucial Parts of the Application Process When Renting an Apartment / Home

By Mike Lautensack Thursday, June 8, 2017

Rental applications, whether submitted on line via a website or by hard copy, should go through a standard process to determine the eligibility of the applicant. Here are some criteria that should be considered: 1. Application fee. This will cover th...

Customer Service

By Mike Lautensack Thursday, June 8, 2017

As Director of Operations, my primary responsibility is to oversee our HOA division. I have found that one of the main keys to success is Customer Service. The following rules will help you stand out over your competitors and give you credibility with your clie...

Maintenance for One of Your Largest Investments...Your Rental Property

By Mike Lautensack Thursday, June 8, 2017

As Director of Maintenance for Del Val Realty & Property Management, I oversee all rental property maintenance. After the long cold winter months, Spring is a good time to advise owners on routine preventive maintenance for one of their largest investments, their rental prop...